If you have applied for a refund and haven't received the funds yet it could be due to one or more of the following reasons.

1. There is a delay with processing your refund.

This typically occurs over bank holidays and festive seasons where banks are closed or may have a large volume of transactions to process.

Once a refund has been confirmed by us it typically takes 7 to 10 business days for the funds to be credited to your account. However depending on the transaction type it may take up to 21 days over busy festive periods.

2. A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer / bank etc.), until the verdict of the chargeback request has been determined.

Please contact the payment company or card issuer to request further details regarding their chargeback procedures.

3. A refund has not been issued.

EaseFab has a 90 day money back guarantee. We will normally only process a refund if your case meets the refund requirements laid out in our refund policy.

Related FAQs

What payment methods can I choose from?

What is your refund policy?

How can I know whether the order is completed successfully?

Can I exchange it for the right product if I purchased a wrong one by mistake?

What if I want to use the program on another computer but I bought a single-user license?

Still Need Help?