See What Our Users Ask Frequently

Is it safe to purchase products via your website?

Yes, it is 100% safe to purchase software via easefab.com. All the transactions on our website are SSL secured. All your information remains private and secure. We guarantee the safety of your personal information.

If the product cannot solve my problem, am I eligible for a refund?

EaseFab Software, Inc. provides refunds within 90 days of product purchase. We'll hold the 90-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. We promise to reply in 24 hours and problem resolved in 48 hours.

Can I cancel my yearly subscription?

Yes, of course you can. The one-year subscription allows you to use this product for one year and renew if you are satisfied. You will receive an e-mail notification 7 days prior to the end of the subscription.

Do you offer a special discount for students and education staff?

Yes, EaseFab offers discount of all the products for approved schools, churches, government entities and charitable organizations! You can email us with prove, up to 50% discount will be offered.

If I pay for the software now, how long will I receive the license code?

It depends on the payment method you use. In general, you will receive an email with the order information and license code within 5 minutes once you complete the online order.

Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.

Do I need to purchase a license key for the software again if I change my computer?

No, you do not need to purchase a license again. You can simply contact us to reset the license code by email [email protected].

What shall I do if the registration code says invalid?

You can make sure you install the right version of the program you bought first, then check if there's a trailing blank when entering the licensed Email and registration code (note they are all zeros in the registration code, no letter O). Please contact customer service if neither way works.