EaseFab values every customer and works hard to provide customers with an enjoyable experience using EaseFab products and services. Most EaseFab software offers a free trial version, so customers can 'test-drive' before deciding to purchase. These trial versions have no functional limitation, only limiting the output to 3 minutes or other use limit . All these help customers make an informed purchase decision and avoid buying the wrong product for their needs.
It's because of this 'try-before-you-buy' system that EaseFab provides a 90-day Money Back Guarantee for all products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
EaseFab offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.
- Purchased a wrong product from EaseFab, and then purchased the right product from EaseFab within 30 days.
- Purchase of the same product twice or purchase of two products with similar functions, in this situation, EaseFab will refund one of the products to you.
- The customer did not receive the registration code, and our support team failed to give a response back within 24 hours after inquiring us.
- EaseFab software has severe technical issues that our technical support team cannot provide a solution within 7 days.
Circumstances of No Refund
EaseFab generally does not refund or exchange products in the following situations:
- When you email or write to us you may need to provide us with your name, contact details, and other personal information in your message.
EaseFab does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the products functions and capabilities. However, EaseFab can exchange the purchased product for the correct product outright, providing the price difference between products does not exceed USD $20, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, EaseFab will not refund the price difference.
- A customer refund request on complaint of credit card fraud/other unauthorized payment. EaseFab recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As EaseFab cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can't be cancelled. However, EaseFab will exchange the purchased product for one the customer would like.
- A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, EaseFab's system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should contact [email protected] or [email protected] to retrieve it - all queries will be responded to within 24hrs.
- Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
- EaseFab Product price differences between different regions or price differences between EaseFab and other companies.
- A customer has a 'change of mind' after purchase.
- A refund request due to technical trouble, with the customer refusing to cooperate with the EaseFab support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the EaseFab support team.
- A refund request for technical problems after the software has been updated, if the order exceeds the days guarantee period.
How to request a refund?
Please send your refund request to contact us via email: [email protected].
- Refund will be processed within 3-5 working days.
- Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.