FAQ Center
Got a question on how to do something or how something works? The quickest way to find the answer is to check out our FAQs and chances are you'll find the answers here.
Sales FAQs
Pre-sale Inquiry
Payment & Refund
What is your refund policy? 
Why I haven't received the refund yet?
What if I want to use the program on another computer but I bought a single-user license?
How can I know whether the order is completed successfully?
Can I exchange it for the right product if I purchased a wrong one by mistake?
What payment methods can I choose from?
Registration
What should I do if the registration code is invalid?
What I intended to purchase is Product A, but I was sent a registration e-mail for Product B?
I have paid for the program, but why is it still showing as unregistered?
What shall I do if I don't receive the registration code after placing the order?
How to retrieve the registration code?
Technical FAQs
Here you'll find useful solutions to fix common problems caused by EaseFab DVD, Blu-ray, and video programs.
Sales Team: