"Is there a way to play .mkv files on my Acer Chromebook? The file plays without audio."
Chromebooks fit the bill for their simplicity: you don't have to be a system administrator; you don't need to worry about backups, security, software updates, or file portability. However, on the media side, Chromebooks are still struggling more than Mac, Windows or Linux computers when it comes to flawlessly playing every video file especially MKV files you throw at them. Sometimes, the MKV video plays but there is no sound just like someone mentioned above, or the video playback is patchy and shows artefacts that don't appear in video player apps on other computers. Sometimes, subtitles that should be there don't get displayed or the video doesn't play at all.
I think Chromebooks (regardless of the manufacturer) don't support certain audio codecs as they're proprietary and Chrome/Google would have to pay license fees to the owners. MKV containers are supported but if the audio within the container is encoded in a proprietary codec, it won't play.
Other than hosting your video files on e.g. something like Google Drive and trying to play them from there, you could convert them to another container format like MP4 (where the audio gets converted into a different audio codec that Chromebooks play back) with an app like EaseFab Video Converter. It's a simple yet effecient way to solve MKV and Chromebook incompatible issues.
About EaseFab Video Converter: This video app is professional on fast transcoding MKV to Chromebook compatible MP4 format without quality loss. It's very easy to use and only three clicks you can finish the task. In addition, it not only supports MKV videos, but also handles various common video formats, like MXF. MTS, MOV, MP4, AVI, WMV .etc. For Mac users, EaseFab Video Converter Mac is also a helpful app to encode videos for further usage.
Step 1. Load original MKV files
Click "Add" button on the main interface to load your MKV files to the program. Drag&Drop function is included. You can also add VOB, AVI, MP4, WMV, FLV, etc. videos to it. (Note: batch conversion is supported, so you can load more than one file to save time.)
Step 2. Select output format
Click "Profile" (located below where your files are displayed) and select the format you want from the drop-down list. To convert MKV for Chromebooks, just choose "MP4" from "Common Video" as the output format.
Tip: With the right settings you can retain the quality of the original MKV file while also saving space. Simply click Settings bar and you can tweak the settings to your satisfaction and even save it as preset.
Step 3. Start MKV to Chromebook Conversion
Finally, hit the "Convert" button at the bottom of the main interface to start the conversion. It will automatically convert MKV to Chromebook compatible MP4 video files.
After the conversion, click "Open" to quickly find the converted movies. Now you will find it a great experience to play MKV files on Chromebook without any problem. Hope this article helps.