Video Converter Ultimate for Mac FAQs

Step 1: Make sure you install correct version of our product in your computer.

Step 2: Ensure there is no trailing blank when entering the licensed E-mail and registration code and They are all zeros in the registration code, no letter O.

Step 3: Contact us ([email protected]) directly with a screenshot of the registration window for us to further analysis.

Step 1:Please copy and paste link below into your browser to download the full installer. Firefox is recommended.

https://www.easefab.com/download/easefab_mac-video-converter-ultimate.dmg

Step 2: After the installation, open the program, then click Key icon at the upper-right corner to enter the Register window.

Step 3: Then, copy and paste the registration code into it, then click the Register button to go ahead. Meanwhile, please make sure that the Internet connection is fine while you register EaseFab Video Converter. Once EaseFab Video Converter Ultimate for Mac is registered successfully, you'll see a pop-up registration successful page.

Tips: Please ensure there's no trailing blank when entering your licensed E-mail and registration code..

Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.

Step 1: Go to the Menu icon > Help > Check for updates..., After that, a Update window will pop up to see if you need to update the program. You can also click Cancel to install it next time.

Step 2: In case above method is not working, you could go to our website to and press Free download. Or you could click the link below to upgrade EaseFab Video Converter directly.

For Mac: https://www.easefab.com/download/easefab_mac-video-converter-ultimate.dmg

For Windows: https://www.easefab.com/download/easefab_video-converter-ultimate_install.exe

There may be various reasons causing this. To help solve this problem, please confirm info:

• Make sure that the file format is supported.

• Make sure that the file is not DRM protected, such as iTunes videos.

• Make sure that the file is not damaged.

• Try to drag and drop the video to the program and see if the program can load it successfully.

If all these don't work, please contact us at [email protected] with a copy of the files that failed to be loaded.

There are many factors that can affect the speed of conversion:

• The length and the size of the source file.

• Settings for output files, such as resolution and video bitrate.

• Computer configuration.

Here are some tips that can help to speed up the conversion:

1. Open the program and go to Tools > Option window. Then, enable NVIDIA GPU Acceleration Acceleration.

2. Don't run other programs on the computer while converting.

3. The higher parameter of resolution, frame rate the source video has, the longer it takes to convert it. If you want to speed up the conversion, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

No. One license could only be used on one Windows or Mac PC. If you want to use the program on more than one PC or Mac computer, please contact us at [email protected]. We will provide you a discount on the second registration code.