Please check as following first,

1. If the device is locked by the LockScreen password, please unlock it first.
2. Please make sure that you installed the latest version iTunes and reinstall it to have a try. Because any exception occurs in iTunes, it will impact the success rate of Analyze Devices.
3. If your iTunes backup files has been encrypted, please remove the password of iTunes backup file to have try.

And then please refer to following to have a try,

1. Please check your USB connection is well connected or not. 2. Please restart your iPhone and computer. 3. Please change another computer to have a try if you have. 4. Please disconnect all other USB connections. 5. Please close anti-virus software if you have.

If the case still occurs with several trying, you could contact our support team to solve the case.

Kindly note:

For iOS 7, If it's your first time to connect your device with the computer, please click Trust when the page below appeared on your device.

Related FAQs

Why no data is found via Recover from iOS Device?

What are the limitations of the trial version?

Why there is no deleted message attachment in the recovered files?

Can the data be recovered when the iOS device failed to get started?

Can the data be recovered from jailbroken device?

Why is my device read as Unknown?

Can the data be recovered when forgetting locking screen passcode for iOS device?

Can the recovered files be imported to iOS device?

Why iTunes needs to be installed when using the program?

Why no data is found via Recover from iTunes Backup?

Why cannot I connect and sync device with iTunes after losing the data?

What situations are supported to recover the data?

How to exit Device Scanning Mode (Restart device to normal)?

Why do I always get "Analyze failed" error?

Why these recovered emoticons cannot be previewed with other browser?

How to enter Device Scanning Mode with the application?