Q1.What is the difference between the trial version and the registered version of the program?

The trial version and registered version are the same product, except for the limitation: Limit the output files to 3 minutes. After purchasing, you will get a registration code. Once you register the product, the free trial limitations will be removed.

Q2.What shall I do, if the registration code is invalid?

Step 1: Make sure you install correct version of our product in your computer.

Step 2: Ensure there is no trailing blank when entering the licensed E-mail and registration code and They are all zeros in the registration code, no letter O.

Step 3: Contact us ([email protected]) directly with a screenshot of the registration window for us to further analysis.

Q3.How Can I install and register in EaseFab Video Converter for Mac?

Step 1:Please copy and paste link below into your browser to download the full installer. Firefox is recommended.

https://www.easefab.com/download/easefab_mac-video-converter.dmg

Step 2: After the installation, open the program, then click Key icon at the upper-right corner to enter the Register window.

Step 3: Then, copy and paste the registration code into it, then click the Register button to go ahead. Meanwhile, please make sure that the Internet connection is fine while you register EaseFab Video Converter. Once EaseFab Video Converter is registered successfully, you'll see a pop-up registration successful page.

Tips: Please ensure there's no trailing blank when entering your licensed E-mail and registration code..

Q4.I purchased the software but I didn't receive the code by email?

Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.

Q5.What can I do if my EaseFab Video Converter for Mac fails to update?

Step 1: Go to the Menu icon > Help > Check for updates..., After that, a Update window will pop up to see if you need to update the program. You can also click Cancel to install it next time.

Step 2: In case above method is not working, you could go to our website to and press Free download. Or you could click the link below to upgrade EaseFab Video Converter directly.

For Mac: https://www.easefab.com/download/easefab_mac-video-converter.dmg

For Windows: https://www.easefab.com/download/easefab_video-converter_install.exe

Q5.Why does the program fail to load files?

There may be various reasons causing this. To help solve this problem, please confirm info:

• Make sure that the file format is supported.

• Make sure that the file is not DRM protected, such as iTunes videos.

• Make sure that the file is not damaged.

• Try to drag and drop the video to the program and see if the program can load it successfully.

If all these don't work, please contact us at [email protected] with a copy of the files that failed to be loaded.

Q6.How to Speed Up Video/Audio Conversion?

There are many factors that can affect the speed of conversion:

• The length and the size of the source file.

• Settings for output files, such as resolution and video bitrate.

• Computer configuration.

Here are some tips that can help to speed up the conversion:

1. Don't run other programs on the computer while converting.

2. The higher parameter of resolution, frame rate the source video has, the longer it takes to convert it. If you want to speed up the conversion, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

Q7.Can I use your program on another PC or Mac?

No. One license could only be used on one Windows or Mac PC. If you want to use the program on more than one PC or Mac computer, please contact us at [email protected]. We will provide you a discount on the second registration code.

Contact Support

For more questions, you can go to Video Converter for Mac Help Center to find your answer. If you still can't find your needed question, please contact us to get your answer.


Support Team: [email protected]



If you cannot find solutions on our official site,
please contact our support team for help.

Sales Team: [email protected] Support Team: [email protected]

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